Don’t see the answer to your question here? Give us a call at 877-909-WOOD (9663) or email firstname.lastname@example.org and we’ll be happy to help!
Do you require a minimum order?
We do not require a minimum order on most of our products, however there may be additional fees for orders under 150 square feet.
Do you require a deposit?
For first-time orders we need a 50% deposit to put an order into process, and the balance is due before we ship. We require payment in full for stock orders.
How can I pay?
We have several payment options:
• Pay Online – Intuit Payment Network is a free and secure interbank transfer (like PayPal) from the makers of QuickBooks.
• ACH / Wire Transfer
• Credit Card – all of our prices include a cash discount, so if you choose to pay by credit card we will add 3% to the transaction.
Where do you ship?
We regularly ship throughout the US and Canada, and occasionally we work with partners to ship overseas.
flooring specific questions
Do you do installation?
No, we are material suppliers. We work with many qualified installers locally and are happy to refer you. Additionally, you can find flooring installers at National Wood Flooring Association (NWFA) consumer website.
Do you make stair treads?
Yes! We can provide your installer stair blanks made to your thickness/spec that are uniform and calibration sanded, and we can even trim to length and prefinish them if you like. We also provide stair nosing for select products, call for details.
How to I store the material before it is installed?
Store, handle and install per National Wood Flooring Association (NWFA) installation guidelines and methods.
How long to I have to let the wood acclimate before installing?
Wood flooring reacts to moisture / humidity in the environment by expanding when moisture is added and by shrinking or contracting when moisture is removed. Acclimation is the process of conditioning the moisture content of wood flooring to the environment in which it is expected to perform. The goal is to get the moisture content of wood to be in equilibrium with the subfloor in “real world” daily living conditions, so that the wood is neither gaining nor losing moisture. This can take 1-2 weeks or longer depending on the flooring, subfloor and other factors. We recommend following National Wood Flooring Association Guidelines.
Can I install over radiant floor heating systems?
Yes! In fact, wood is an efficient choice as it conducts heat, distributes it where you want it, and it continues to radiate the heat even after the system is off. Engineered and solid wood floors are installed over radiant floors all the time, but they do require additional steps to ensure a quality install. The National Wood Flooring Association has specific guidelines for installers to follow to ensure a great finished product. They can be found in Appendix H in the NWFA guidelines. Also, it is always important to acclimate the wood before installing, but it is of particular importance to do so with radiant heat. Specifically, the heat should be on so that the slab, subfloor and the flooring are acclimated to each other in “real world” conditions.
What kind of glue should I use for installing over concrete?
Always consult your installer, but one product we have found useful is Taylor MS Plus Advance Adhesive; it works as a moisture barrier and adhesive.
Is your wood durable enough to install in high-traffic and commercial areas?
Absolutely. Jakarta Market Blend, Fishtail Oak, Route 66 Truck Deck, and Circle Sawn Antique are particularly good choices. They are extremely dense and hard and the natural variations in the product allow them to take a lot of wear and tear and still look beautiful.
What is the Janka hardness scale on your products?
The Janka hardness test is a consistent standard test that measures the resistance of a sample of wood to denting and wear. The higher the number, the harder the wood. Each product specification sheet on our site lists the Janka hardness of that product.
What finishes do you recommend?
We have done a whole lot of research in this subject and wrote an extensive blog post dedicated to this subject.
In short our favorite finishes are:
• Polyurethane: Dura-Seal
• Hardwax Oil: Osmo Polyx
• Oil: Woca Oil
• We do not recommend any Swedish finishes due to high VOC content.
general wood questions
How to I store the material before it is installed?
Store, handle and install per National Wood Flooring Association (NWFA) or Architectural Woodwork Standards (AWS) guidelines.
Do you have exterior siding?
All Jakarta Market Blend and Redwood solid paneling products are suitable for exterior use, and some doug fir products may be suitable (call). They should be back sealed before installation. We can finish it, call for details.
Can I get only one width or one length of a product?
The short answer is sometimes, and there is probably an additional charge for this. We mix widths and lengths to optimize our wood, so that we can reclaim as much wood as we can. If we must rip wider material down to get a uniform width or spend extra time sorting for single lengths we incur material losses, additional waste and extra production time. If you have a specific application that requires this it is best to get us involved early, as we can recommend things that will meet cost and environmental goals.
Are your products FSC certified? Show me your Certificate!
Forest Stewardship Council is the global leader in preserving the world’s remaining forests, and we are proud that all of our products are FSC certified. We’ve been a member since 2006. Specific FSC Claim information is located on each product page. We are certified through Rainforest Alliance; here is our certificate.
Are your products fire rated?
Without fire rated treatments, our products’ flame spread range is between 76-150 (Class III or C). See the attached summary from American Wood Council, and refer to the species or mix of species in each product for detailed information.
American Wood Council keeps technical papers on code compliance.
Jakarta Market Blend is a special case as it is a mix of tropical species. It is not practical to test all species; however, given the high silica content, low/no pitch, and the hardness of the species in the mix it is generally accepted that all species in the mix are less than 150. In practicality all are likely much lower than 150.
We can add a Class A fire rating to paneling, call us to discuss the specifics of your project.
Do you have prefinished options?
Yes. Engineered flooring comes prefinished, and our state-of-the art finish shop can prefinish any paneling option. Stock and custom stains are also available, please call for details.
What are the species in Jakarta Market Blend? Can I get just one species?
We have a list of species in our specs & resources section. A mix of species is inherent to the product and makes it what it is. In broad terms we can color sort “light” or “dark,” but it is not practical to sort by species.
This wood is from pallets? Are they safe to re-use? Should I be worried about insects or chemicals?
Some of our products are made from shipping dunnage, pallets and dimensional wood used for crating and transportation. The wood comes to our Material Recovery Facility (MRF) from a variety of international and domestic locations. The exterior of the wood might be rough when it gets to us, but it is completely safe for re-use in our products. We do not accept any lumber that is treated with chemicals.
All imported lumber is heat treated to conform to International Standards for Phytosanitary Measures (ISPM), which involved heating the wood to 130 degrees to kill any invasive plant or animal species. We work very closely with US Customs and Border Protection to ensure we keep foreign pests out of our country. Additionally, we kiln dry all imported and most domestic lumber for both wood stability and protection from insects. You can be confident that we take material safety very seriously and stand behind our work.
How can you tell if old beams are strong enough for structural use?
We don’t rate beams for structural use, however, the beams we sell can be visually inspected for soundness using standard grading rules, and they can also be re-graded by WCLIB.
Do you buy old barns, pallets, etc?
Our goal is to give old lumber a second chance, in order to eliminate waste and reduce demand for new lumber. Our direct reclamation efforts are aimed at reclaiming from industrial sources, but we also partner with other reclamation / deconstruction partners as well.
When we are evaluating a new wood source, our goal is to reclaim in volume to 1) have the biggest impact on diverting good wood from the waste stream, and 2) develop a repeatable, consistent line of products our customers can rely on over time. The variability in barn wood can make that challenging. However, we do evaluate any and all offers. So the short answer is: if you have wood that looks like it might otherwise go to waste give us a call and we’ll do our best to help, either by acquiring the wood or putting you in touch with people who can put it to good use.